Shipping policy

Shipping Policy

Thank you for choosing RYDRATE.

We work hard to process and ship your order as quickly as possible so you can focus on what matters most: training and performance.

Order Processing

All orders are processed within 1 to 2 business days (excluding weekends and holidays). Once your order has been shipped, you will receive a confirmation email with a tracking number.

During peak periods or product launches, processing times may be slightly longer.

Shipping Rates

Shipping rates are calculated at checkout based on your location and the selected shipping method.

We offer free shipping on orders over $99 within Canada.

Estimated Delivery Times

Delivery times may vary depending on your location.

Canada

2 to 7 business days

United States

4 to 10 business days

International

7 to 21 business days depending on destination and customs processing.

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or customs.

Order Tracking

Once your order has shipped, you will receive a tracking number by email so you can follow your package in real time.

Incorrect Address

Please ensure your shipping address is correct at checkout. RYDRATE is not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error, contact us as soon as possible at:

info@rydrate.com

Lost or Damaged Packages

If your package arrives damaged or is lost in transit, please contact us within 7 days of delivery and we will do our best to resolve the situation.

Customs and Duties

For international orders, customs fees, duties, or taxes may apply depending on your country. These charges are the responsibility of the customer